ADDRESS CHANGES MUST BE EMAILED TO ORDERS@WAXVESSEL.COM BEFORE RECEIVING SHIPPING NOTIFICATION. IF YOU EMAIL THE DAY SOMETHING IS SHIPPING FOR AN ADDRESS CHANGE, WE CAN NOT GUARANTEE AN UPDATE ON TIME.
ITEMS SHIPPED TO INCORRECT ADDRESSES DUE TO FAILURE TO NOTIFY WILL BE RE-SENT IF POSSIBLE WITH REPAID SHIPPING FEES.
The best (and basically only) place to get updates on shipping timelines is the Wax Vessel Facebook page. Post will be made when orders are dropped off.
My USPS drop-off location is the state’s regional distribution center. It is a huge dystopian nightmare. They DO NOT do origination scans. 99/100 times, the first scan or update on your package will be when it reaches YOUR state depo. This has been the case for literally three years at this point. So to answer some frequently asked questions:
There is nothing I can do/will do about it. If you are not comfortable with this, DO NOT buy anything. This has once again, been the case since WV’s inception. I promise your circumstance is not a special circumstance.
BUT! There is hope. FOR TRUE MISSING/LOST ORDERS: